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RMA Policy


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download RMA form (pdf file, 26.7K)

Any memory modules returned for any reason to APLUS must be accompanied by a Return Materials Authorization (RMA) number. RMA number may be obtained by E-mail during business hours.  An RMA number is valid for 21 days from the issue date. Parts returned after 21 days may be refused, and a new RMA number required before re-shipment.   The RMA number obtained from APLUS must be clearly marked on the outside of the box, otherwise the return shipment may be refused. Purchaser shall be responsible for all costs associated with return of product. APLUS will not be liable for any product that is lost or damaged in transit.

Where to send product
Unit 1B / 64 Talavera Road, Macquarie Park, NSW 2113, Australia

Aplus Technology Terms and Conditions:
Warranty & Returns
Defect On Arrival
Faulty Memory
Returns and Incorrect Memory
Returns and Incompatibility
Misplacement of Goods Due to Third Party
Return Methods
Restocking Fees
Delivery Charges
Shipping Policy
Not received item
Ordering Methods
Order cut-off time


 

Warranty & Returns

Subject to the conditions and limitations set forth below, Aplus will at its option, either repair or replace any part of its products that prove defective by reason of improper workmanship or materials. Repaired parts or replacement products will be provided by Aplus on an exchange basis, and will be either new or refurbished to be functionally equivalent to new.

Aplus warranty does not cover any damage of any product that results from improper installation, accident, abuse, misuse, natural disaster, insufficient or excessive electrical supply, abnormal mechanical or environmental conditions, or any unauthorized disassembly, repair, modification or any external physical damage.

Aplus warranty also does not apply to any product on which the original identification information has been altered, obliterated or removed, has not been handled or packaged correctly, has been sold as second-hand.

Aplus warranty covers only repair or replacement for defective Aplus products, as provided above. Aplus is not liable for, and does not cover under warranty, any loss of date or any costs associated with determining the source of system problems or removing, servicing or installing Aplus products.

Defect On Arrival (DOA)

In the event that the memory upgrade arrives DOA, the client is entitled to an exchange. The client should call Aplus for technical assistance on (02) 9887 2706. Once the problem has been identified we will most likely issue an RMA and an RMA form. The RMA form will have all relevant instructions required to return the memory.

Faulty Memory

In the event that the memory received by the client is faulty at any time after the purchase, the client is entitled to an exchange. The client should call Aplus for technical assistance on (02) 9887 2706. Once the problem has been identified we will most likely issue an RMA and an RMA form. The RMA form will have all relevant instructions required to return the memory.

Returns and Incorrect Memory:

In the event that a client manually selects and purchases a piece of memory for their computer which turns out to be incorrect Aplus will not accept a refund. Aplus will however accept to provide an exchange, provided that the client covers the freight costs.

In the event that the client receives memory that is incorrect with their machine, due to a recommendation made by Aplus, Aplus may either accept a refund or an exchange. In this instance Aplus is liable for all freight costs involved. In the event that a refund is given, the client will not receive the refund until Aplus receive the returned memory and are satisfied with its physical condition.

Returns and Incompatibility:

If in any case the client receives incompatible memory, Aplus may not accept a refund but will accept to exchange the memory.

Misplacement of Goods Due to third Party:

In the event that a package has been misplaced by a third party e.g. the courier or Post Office, Aplus is not liable for any damages. Should the client choose to receive the goods again, Aplus is required to receive another payment for the replaced goods. This includes all costs associated including freight.

In this situation it is recommended that the client try and trace the lost package by using the tracking number. This way they can inform both Aplus, as to what the progress of the investigation on the missing package is. It is also recommended that the client make a claim for the lost goods. This way they may receive compensation for part if not all of their damages.

Return Methods

Please ensure clients utilise "Registered Post" via Australia Post, which is traceable and requires a signature for receipt and provides insurance. This is insurance for both you and us to ensure your return goes smoothly.

Please always ensure that you email tech@aplustecs.com after you post the item with the following info:

  • Tracking number
  • Date of post
  • RMA Number

 

Restocking Fees

In the event that the client has ordered the wrong ram (at no fault of Aplus Technology) and is required to receive a refund before receiving a replacement, Aplus is entitled to a restocking fee. This restocking fee must be either 15% of the total value of the goods purchased, or a minimum of $15.00(ex GST). The amount to be charged will depend upon the discretion of Aplus and will be communicated to the client prior to the client receiving a refunded.

The total amount to be charged depends on the following factors:

  • The rarity of the products purchased
  • The quantity of the products purchased
  • Whether the client requires a full refund or an exchange of the products for the correct goods.

Delivery Charges

In some circumstances delivery charges may increase due to incorrect address data, repeated attempts to deliver a package without success due to client unavailability or other unforseen circumstances. Such circumstances include:

  • If Aplus Technology receives incorrect postal details, which ultimately affects the client receiving the package, Aplus is not liable for any further costs (including any further freight or product costs) in the event of re-shipping.

Shipping Policy

Registered Post- calling card will be left at the postal address, which will advise you to pick up the package at the nearest Australia Post Office. You are required to pick up the package within a specified amount of days, with some photo identification. If you do not pick up the package within the specified time period the package will be returned to the sender. In this instance additional freight charges apply for reshipment.

Fastway couriers- you must be at the postal address given to receive the package. If no one is at the location, a calling card will be left which will advise you as to which number to call so that you can re-arrange a more appropriate time for delivery or to arrange where you may go to pick up the package personally. Alternatively if you cannot be present at the time of delivery, we may receive you authorization to allow the courier to leave the package at the postal address without you being there- either at the front door or at the reception. In this instance Aplus is not liable is the package is misplaced or stolen.

Australian Air Express- you must be at the postal address given to receive the package. If no one is at the location most of the times a calling card will be left which will advise you as to where you may go to pick up the package, or which number to call so that you can re-arrange a more appropriate time for delivery.

Express Post Platinum- you must be at the postal address given to receive the package. If no one is at the location most of the times a calling card will be left which will advise you as to where you may go to pick up the package.

Not received item

If you have not received your order after the specified days above, please contact us on (02) 9887 4000 and one of our staff members will track your order.

 

Ordering Methods

We accept orders by the internet, fax, phone and conventional mail.

 

Order cut-off time:

The cut-off times for delivery services are as follows (please ensure orders are placed before these cut-off times):

  • Fastway next day courier service 12.30pm.
  • Toll Priority is 2.30pm.
  • Australian air express is 3.00pm.
  • Registered is 4.00pm.
  • Express Post Platinum is 4.00pm.

 

 

 

 

 

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Aplus Technology - Unit 1B / 64 Talavera Road, Macquarie Park, NSW 2113, Sydney Australia
Tel:61-2-98874000 Fax:61-2-98874044 Email: info@aplustecs.com

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