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Any
memory modules returned for any reason to APLUS
must be accompanied by a Return Materials Authorization
(RMA) number. RMA number may be obtained by E-mail
during business hours. An RMA number is valid
for 21 days from the issue date. Parts returned
after 21 days may be refused, and a new RMA number
required before re-shipment. The RMA number
obtained from APLUS must be clearly marked on the
outside of the box, otherwise the return shipment
may be refused. Purchaser shall be responsible for
all costs associated with return of product. APLUS
will not be liable for any product that is lost
or damaged in transit.
Where
to send product
708 / 88 - 90 George Street, Hornsby, NSW 2077,
Australia
Aplus
Technology Terms and Conditions:
Warranty
& Returns
Defect On Arrival
Faulty Memory
Returns and Incorrect
Memory
Returns and Incompatibility
Misplacement of Goods
Due to Third Party
Return Methods
Restocking Fees
Delivery Charges
Shipping Policy
Not received item
Ordering Methods
Order cut-off time
Warranty
& Returns
Subject
to the conditions and limitations set forth below,
Aplus will at its option, either repair or replace
any part of its products that prove defective by
reason of improper workmanship or materials. Repaired
parts or replacement products will be provided by
Aplus on an exchange basis, and will be either new
or refurbished to be functionally equivalent to
new.
Aplus
warranty does not cover any damage of any product
that results from improper installation, accident,
abuse, misuse, natural disaster, insufficient or
excessive electrical supply, abnormal mechanical
or environmental conditions, or any unauthorized
disassembly, repair, modification or any external
physical damage.
Aplus
warranty also does not apply to any product on which
the original identification information has been
altered, obliterated or removed, has not been handled
or packaged correctly, has been sold as second-hand.
Aplus
warranty covers only repair or replacement for defective
Aplus products, as provided above. Aplus is not
liable for, and does not cover under warranty, any
loss of date or any costs associated with determining
the source of system problems or removing, servicing
or installing Aplus products.
Defect
On Arrival (DOA)
In
the event that the memory upgrade arrives DOA, the
client is entitled to an exchange. The client should
call Aplus for technical assistance on (02) 9887
2706. Once the problem has been identified we will
most likely issue an RMA and an RMA form. The RMA
form will have all relevant instructions required
to return the memory.
Faulty Memory
In
the event that the memory received by the client
is faulty at any time after the purchase, the client
is entitled to an exchange. The client should call
Aplus for technical assistance on (02) 9887 2706.
Once the problem has been identified we will most
likely issue an RMA and an RMA form. The RMA form
will have all relevant instructions required to
return the memory.
Returns and Incorrect Memory:
In
the event that a client manually selects and purchases
a piece of memory for their computer which turns
out to be incorrect Aplus will not accept a refund.
Aplus will however accept to provide an exchange,
provided that the client covers the freight costs.
In
the event that the client receives memory that is
incorrect with their machine, due to a recommendation
made by Aplus, Aplus may either accept a refund
or an exchange. In this instance Aplus is liable
for all freight costs involved. In the event that
a refund is given, the client will not receive the
refund until Aplus receive the returned memory and
are satisfied with its physical condition.
Returns and Incompatibility:
If
in any case the client receives incompatible memory,
Aplus may not accept a refund but will accept to
exchange the memory.
Misplacement of Goods
Due to third Party:
In the event that a package has been misplaced by
a third party e.g. the courier or Post Office, Aplus
is not liable for any damages. Should the client
choose to receive the goods again, Aplus is required
to receive another payment for the replaced goods.
This includes all costs associated including freight.
In
this situation it is recommended that the client
try and trace the lost package by using the tracking
number. This way they can inform both Aplus, as
to what the progress of the investigation on the
missing package is. It is also recommended that
the client make a claim for the lost goods. This
way they may receive compensation for part if not
all of their damages.
Return Methods
Please
ensure clients utilise "Registered Post"
via Australia Post, which is traceable and requires
a signature for receipt and provides insurance.
This is insurance for both you and us to ensure
your return goes smoothly.
Please
always ensure that you email tech@aplustecs.com
after you post the item with the following info:
- Tracking
number
- Date
of post
- RMA
Number
Restocking
Fees
In
the event that the client has ordered the wrong
ram (at no fault of Aplus Technology) and is required
to receive a refund before receiving a replacement,
Aplus is entitled to a restocking fee. This restocking
fee must be either 15% of the total value of the
goods purchased, or a minimum of $15.00(ex GST).
The amount to be charged will depend upon the discretion
of Aplus and will be communicated to the client
prior to the client receiving a refunded.
The
total amount to be charged depends on the following
factors:
- The
rarity of the products purchased
- The
quantity of the products purchased
- Whether
the client requires a full refund or an exchange
of the products for the correct goods.
Delivery
Charges
In
some circumstances delivery charges may increase
due to incorrect address data, repeated attempts
to deliver a package without success due to client
unavailability or other unforseen circumstances.
Such circumstances include:
- If
Aplus Technology receives incorrect postal details,
which ultimately affects the client receiving
the package, Aplus is not liable for any further
costs (including any further freight or product
costs) in the event of re-shipping.
Registered
Post- calling card will be left at the postal address,
which will advise you to pick up the package at
the nearest Australia Post Office. You are required
to pick up the package within a specified amount
of days, with some photo identification. If you
do not pick up the package within the specified
time period the package will be returned to the
sender. In this instance additional freight charges
apply for reshipment.
Fastway
couriers- you must be at the postal address given
to receive the package. If no one is at the location,
a calling card will be left which will advise you
as to which number to call so that you can re-arrange
a more appropriate time for delivery or to arrange
where you may go to pick up the package personally.
Alternatively if you cannot be present at the time
of delivery, we may receive you authorization to
allow the courier to leave the package at the postal
address without you being there- either at the front
door or at the reception. In this instance Aplus
is not liable is the package is misplaced or stolen.
Australian
Air Express- you must be at the postal address given
to receive the package. If no one is at the location
most of the times a calling card will be left which
will advise you as to where you may go to pick up
the package, or which number to call so that you
can re-arrange a more appropriate time for delivery.
Express
Post Platinum- you must be at the postal address
given to receive the package. If no one is at the
location most of the times a calling card will be
left which will advise you as to where you may go
to pick up the package.
If
you have not received your order after the specified
days above, please contact us on (02) 9887 4000
and one of our staff members will track your order.
Ordering
Methods
We
accept orders by the internet, fax, phone and conventional
mail.
Order
cut-off time:
The
cut-off times for delivery services are as follows
(please ensure orders are placed before these cut-off
times):
- Fastway
next day courier service 12.30pm.
- Toll
Priority is 2.30pm.
- Australian
air express is 3.00pm.
- Registered
is 4.00pm.
- Express
Post Platinum is 4.00pm.
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